Warm Water Under. (2001) | White Beast. (1950) | Hit and Run. (1966)
 
Salesforce Certification: Service Cloud Industry Knowledge
Salesforce Certification: Service Cloud Industry Knowledge
MP4 | Video: AVC 1280x720 | Audio: AAC 44KHz 2ch | Duration: 44M | Lec: 12 | 221 MB
Genre: eLearning | Language: English

A course to prepare for the Industry Knowledge section of the Service Cloud Consultant Certification Exam
Service Cloud Consultant Certification is one of the trickiest Salesforce certifications to complete. The exam includes questions on Contact Center Industry Knowledge, for which there is no help or training provided by Salesforce! This course solves that problem.
This 30 minute mini-course dives into the concepts you need to understand to ace the Industry Knowledge section of the Service Cloud Certification, by explaining the key concepts of Contact Center operations and technology.
By the end of this course, you will be able to:
Explain the factors that influence key contact center metrics, KPIs, and business challenges.
Explain the uses cases, costs and benefits for different interaction channels.
Identify challenges and considerations for business continuity in the contact center.
Compare and contrast the different types of contact centers and their business drivers.
Identify the core tenets of KCS.
Describe how various components of a contact center can solve different business challenges.
This course includes a combination of video lectures and realistic practice exam questions specific to Contact Center Industry Knowledge, to test your understanding and shore up any weak areas.

Salesforce Certification: Service Cloud Industry Knowledge

Download link:
Links are Interchangeable - Single Extraction - Premium is support resumable

IF YOU DON'T SEE LINK PLEASE VISIT http://www.rufreebox . us TO DOWNLOAD IT. THANK YOU VERY MUCH

Dear visitor, you went to the site as unregistered user.
We recommend that you create or enter the site your name.
Information
Would you like to leave your comment and see hide contents ? Please Login to your account to leave comments. Don't have an account? You can create a free account now.